We are currently offering free delivery within the United Kingdom for orders over £175
Note: This is our introductory period promotion and is subject to change.
*We aim to deliver your purchase within 3 to 5 working days on the UK mainland.
We deliver Monday to Friday 8am to 6PM, excluding weekends and public holidays.
We can offer exchanges for any style or size, and we can also offer a credit note voucher code once we have received your return for you to use to purchase an alternative style. Please indicate whether an alternative style is required when requesting the Returns Number when emailing us at firstname.lastname@example.org.
For exchanges, please follow the returns steps, completing the Returns Form and indicating the alternative size required. Once we receive the returned item we will despatch the exchange to you the next working day free of charge if we have this in stock, otherwise we will inform you by email that the item is sold out and give you a full refund. If you require your exchange to be delivered to a different address to your original delivery, then please inform us of the new address by email at email@example.com when requesting the Returns Number.
We will refund to the orignal card through which the item was purchased and will refund the entire amount includuing shipping costs. If your purchase was from outside of Europe, we will not be able to refund any taxes paid, which you may be able to claim back yourselves.
If you have received your item as a gift, it can be returned for an exchange for an item of the same value or more, you will need to pay the cost difference and any shipping costs or taxes that may apply.
Refunds will only be made to original card through which the item was purchased.
All items on Monica & Joe are shown with the original sizing from the designer and a corresponding UK size conversion, items will be delivered showing the original sizing on the swing ticket.
We will occasionally offer discount codes through email promotions, which may either be based on percentage or actual discount, these will be for a specified period and any refund will be reduced by the value of discount attached to the order. Promotional voucher codes and discount codes cannot be combined, only one promotional code can be used at a time. Voucher codes can be redeemed only by the specified customer and are non transferable, are for single use only, any remaining balance cannot be carried over to a subsequent transaction. We will occasionally offer a gift with purchase which will be on a one gift per customer basis, based on an eligibility criteria that will be detailed in the offer at the time.
We will treat all of your personal details as confidential and will keep it on a secure server and will at all times comply with UK Data Protection legislation.
If you consent we will notify you of products or special offers that we think may be of interest to you.
All form fields are required.